Saybrook Gifts Help

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How to order using Our Secure Shopping Cart System

You can start shopping by clicking a product category on the left, and then a subcategory on the right. For any product you like, enter the number you want into the Qty field, and click the "Add To Shopping Cart" button. You will then see the list of items in your shopping cart. You can continue shopping by clicking a category name, you can "Remove" items from the cart, or you can proceed to "Check Out."

After you have entered all the items you desire to your shopping cart, click "Check Out" on the top menu bar and enter shipping and payment information.

Once the Check Out page has all the required information, click the "Place Order" button at the bottom. (Note that the Check Out page is a secure form, as indicated at the bottom of your browser screen, either in words, or as a closed padlock.) You will then receive an order confirmation via email - if you entered your email addresss correctly. (If you don't receive this confirmation, just send us a regular email with "please confirm order" in the subject line and your name in the text. That's all we need to correct your address.)

Note this system does not automatically bill your account.  It simply transmits the information to us through a secure server.

You may also mail, fax or telephone your order. Simply fill out the order form as described above and print it anytime prior to clicking on the "Place Order" button. You can mail, fax or use the order form as a guide when calling. After printing your order, you can simply move on to other websites, or quit your browser; no orders are actually transmitted until you click the "Place Order" button.

Throughout the process you will have opportunities to view what is in your shopping cart and to delete and change quantities. Your browser's Back button can return you to the last product page you were on.

Special Orders. If you are ordering items not shown on our website along with items that are on the site, put your special order instructions in the Comment box on the Check Out page. If you are only ordering items not in our on-line catalog, we suggest you contact us by phone, fax, or email (see below, or see About Us).

GENERAL INFORMATION:

Shipping--Items shown are either in stock or on order. As most merchandise is imported, we cannot always predict accurately when an out of stock item might be received or for that matter might be discontinued. We will however,  inform you by Email as to the status of any item which cannot be shipped within 2-3 working days. Upon receiving your order, we will confirm the status by Email. We do not bill until the merchandise is prepared for shipping.

Shipping charges shown below represent shipments within the continental United States. Shipping charges outside this area will be quoted upon request.

Merchandise Amount:       Shipping Charges: 
up to $25.00.................................$7.00
$25.01-$50.00...............................$8.00
$50.01-$75.00...............................$9.00
$75.01-$100.00..............................$10.00
$100.01-$125.00...........................$11.00
$125.01-$150.00...........................$12.00
$150.01-$175.00...........................$13.00
$175.01-$200.00...........................$14.00
$200.01 and over ..........................$15.00
(Ohio shipments add 6% Sales Tax)
Backorders/Split shipments: Total shipping charges on split shipments (backorders) will be the same as everything being shipped at one time.  

We accept Visa, Mastercard, American Express, Discover and cashier's checks or money orders.  To pay by check/money order print a copy of your order, add the appropriate shipping charges shown above and mail with payment enclosed.  Orders paid with personal checks may be delayed until the check has cleared your bank.

Returns: If for any reason you are not satisfied with your purchase, call us within 30 days of receipt and we will issue an authorization for its return. Full credit will be issued less shipping. No returns will be accepted without prior authorization.

You may contact us for information or to place an order via our order form, Email, regular mail, fax
or at our toll free number 888-321-9500.

Telephone Hours: Monday - Saturday  10 - 4:00

(Eastern Time Zone)

Saybrook Gifts
4025 Edwards Road
Cincinnati, OH 45209

phone: toll free 888-321-9500
fax: 513-531-4455

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